Contact information

We're real people who actually read every
email. If you have a question, concern, or
just want to tell us about your dog —
we're here.

📧 Email: support@pawvelle.store Phone: (954) 754-2746 Store Address: 16217 SW 20th St, Miramar, FL 33027

We respond to all inquiries within 24 hours
on business days (Monday–Friday).

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BEFORE YOU REACH OUT — quick answers:

Where's my order?
Check your confirmation email for your
tracking number. Allow 2–5 days for
tracking to activate after shipment.

Can I change or cancel my order?
Contact us within 24 hours of placing
your order and we'll do our best to
accommodate changes.

My item arrived damaged — what do I do?
Email us a photo of the damage within
7 days of delivery. We'll send a
replacement or full refund immediately.

I ordered the wrong size — can I exchange?
Yes. Email us within 30 days of delivery
and we'll walk you through it.

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We typically respond within 24 hours.
Thank you for choosing Pawvelle.